Manager Field Operations
Cotecna is a leading provider of testing, inspection and certification services. Founded in Switzerland in 1974, Cotecna started off as a family business and has now grown to become a world-class international player with over 7000 employees in more than 140 offices across 50 countries.
Mission of the Role
Manager – Field Operations is responsible for leading the technical assurance, compliance, and governance framework for all inspection-related activities across the organization. The role ensures that field operations are performed consistently, professionally, and in accordance with applicable procedures, international standards, accreditation requirements, and client expectations.
This position serves as the central technical authority for inspection operations, providing oversight and guidance for monitoring/supervision, sampling, quantity determination, and other field inspection services across multiple commodity sectors.
Key Responsibilities
Lead technical assurance and quality oversight for all inspection and field service activities.
Ensure compliance with company procedures, accreditation requirements, industry standards, and regulatory requirements.
Develop and maintain technical procedures, work instructions, and reporting standards.
Provide technical guidance and governance to operational teams across all locations.
Review operational issues, customer complaints, technical disputes, and non-conformities, including corrective and preventive actions.
Support competency development, qualification requirements, and technical training programs for inspection personnel.
Drive continuous improvement initiatives related to inspection quality, operational effectiveness, and risk management.
Support internal audits, external audits, management reviews, and accreditation assessments.
Provide technical support for business development activities, client discussions, and new service implementation.
Qualifications, Experience and Technical Skills
Diploma or Bachelor's Degree in Engineering, Maritime Studies, Agriculture, Science, Business, Management, or other related disciplines.
Minimum 5 years of experience in the Testing, Inspection, and Certification (TIC) industry, including experience in operational leadership or supervisory roles.
Experience in Agriculture, Coal, or Mineral inspection is preferred.
Proven experience managing field inspection activities across multiple operational locations
Strong understanding of inspection methodologies, sampling principles, quantity determination, and supervision activities.
Familiarity with draught survey, weighing operations, stock measurement, and cargo inspection processes.
Knowledge of quality management systems and accreditation requirements, including ISO/IEC 17020 and ISO 9001.
Strong leadership, technical analysis, problem-solving, and root cause investigation capabilities.
Good command of Bahasa Indonesia and English.
GENERAL INFORMATION
-
Geographical Scope
Country
-
Function
Operations
-
Seniority
Manager
-
Country
Indonesia
-
City
Jakarta
-
Contract
Full-time unlimited
-
Subject To Travel
Up to 25%
-
Open Until
2027/02/28