Sandra Visser, CEO Vconnection, The Netherlands
Our company Vconnection is exporting mainly foodstuff from various origins to our customers located in Middle East, Africa and Caribbean region. I have been in this business for more than 15 years and I organize the purchasing and logistics of the shipments.
During these years I have been working with Cotecna offices around the world. Cotecna follows up our inspection requests and offers highly professional services by checking the goods on quality and quantity. They are offering a very flexible service. We encountered delays with our maize flour shipments, containers were inspected even late at night in order to reach the port in time, re-inspection was needed as goods were loaded in the wrong container and each time Cotecna offered top service to get our goods inspected and shipped.
The pleasant and quick follow up and feedback of Cotecna is great. When encountering already so many problems, it is good to feel you have a ‘colleague’ overseas helping out and working together with you. Also convenient is to receive an e-mail reminder from Cotecna if some documents are missing in their system to finalize the Clean Report of Findings (CRF).
Cotecna offers the service an exporter needs when it comes to controlling quantity and quality of your shipments as they are your eyes and ears overseas. The main objective is to arrange a reliable and complete inspection enabling smooth custom clearance by our customers with all required documents.